“I’d rather see an ad for cute shoes that I am going to like than see ads for a bunch of ugly stuff I don’t want,” one student said in an early class. In our discussions, we came to call this the “cute shoes problem” because it encapsulates one of the main reasons why surveillance capitalism and the AI revolution were able to sneak up on us with so little debate. Many of us do appreciate a certain level of automated customization, especially algorithms that suggest music, books, and people who might interest us. And at first, the stakes seemed low: Is it really a big deal if we see ads and suggestions based on our interests and tastes? Or if chatbots help clear our email backlogs?

Naomi Klein, Doppelganger, loc. 276