The friction that chatbot-based information access systems are trying to reduce or remove includes the work of deciding which of the links returned by a search engine has the information sought and where in the website the link points to can that information be found. … Doing that work is important to building our understanding of the information landscape. Scanning a set of links gives us information about what information sources are available, and, if there are some we are expecting but don’t see, we have the opportunity to refine our search.

Emily M. Bender, Alex Hanna, The AI Con- How to Fight Bi…, loc. 455